Shipping

Douglazz Kustomz Shipping & Order Policy

Shipping Method

Douglazz Kustomz offers complimentary ground shipping on all orders. Shipping carriers are selected at our discretion to ensure reliable and efficient delivery.

Processing Time

All orders are processed after payment is confirmed. Because SOME OF our products are custom-made, processing times may vary depending on order complexity and volume. Customers will be notified when their order has shipped.

Delivery Time

Delivery times are estimates provided by the shipping carrier and begin once the order has been shipped. Douglazz Kustomz is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

Custom Orders & Refund Policy

Due to the personalized and custom nature of our products, all custom orders are final and non-refundable. Once an order has been placed and production has begun, it cannot be canceled, returned, or refunded.

Order Changes

Requests for changes or modifications must be submitted promptly after placing an order. While we will make reasonable efforts to accommodate changes, we cannot guarantee adjustments once production has started.

Damaged or Incorrect Orders

If an order arrives damaged or incorrect, customers must notify Douglazz Kustomz within a reasonable timeframe after delivery. Supporting photos and order details may be required to assist with resolution.

Limitation of Liability

Douglazz Kustomz is not liable for lost, stolen, or delayed packages once they have been transferred to the shipping carrier.

Contact Information

For questions regarding shipping or order policies, please contact Douglazz Kustomz directly through our official communication channels.